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Frequently Asked Questions

Are in-person counselling sessions offered at this time?

Yes. We offer in-pers​on, online, and telephone counselling depending on your preference. 

What are your office hours?

Each counsellor has a different schedule. Please visit the counsellors page to view availability.

What is the cost for counselling?

Please visit counsellors page for prices as rates vary depending on the counsellor. 

What are the counsellor designations?

MA       Masters of Arts.

MC       Masters in Counselling.

M Ed    Masters of Education.

CHT     Certified Hakomi Therapist.

RCC     Registered Clinical Counsellor with British Columbia Association of Clinical Counsellors. (BCACC)

CCC     Canadian Certified Counsellor with Canadian Counselling and Psychotherapy Association (CCPA)

NAMA   National Anger Management Association

Can I book online?

Yes. You can call counsellors directly and there are options for booking online. Press here to see online booking options - you will be transferred to the online booking area.

How do I book with a student Intern?

Contact your preferred intern at their online booking link on the About Our Student Interns page

Are students supervised?

Yes, Students are supervised by Kimberly Anderson and Jennifer Ducharme. With permission from clients, students will record sessions for discussions during supervision and may invite supervisors into sessions occasionally. 

How is payment made?

Ideally, pre-payment would happen 48 hours before the session to save time and your spot. Etransfer, cash, and cheques and Credit Card are accepted.

Will my plan cover counselling? 

  • Counselling may be covered if you have extended medical benefits.

  • Prior to booking, please call your insurance provider to see if they cover sessions with CCC Registered Counsellors or BCACC (RCC) Registered Clinical Counsellors. 

  • If you are registered with Victims Services, sessions are covered. Make sure to ask your counsellor if they can direct bill.

  • If you have an ICBC claim, Jennifer and Kimberly can directly bill.

What is the cancellation policy?

Provide 48 hours notice when cancelling an appointment. Appointments will not be refunded when less than 48 hours notice is given.

Are therapy sessions confidential?

Confidentiality is very important to the process of counselling and very important to your counsellor. However, there are some limits to confidentiality. These limits will be explained in the first session.

How do I prepare for my first session? 

Your first appointment is the perfect time for you and your counsellor to get to know one another and discuss why you have decided to seek therapy. To prepare for this, mull over some counselling goals, bring paper and a pen, and be yourself. Your counsellor wants to gain insight into your situation and who you are so they may best suit your counselling needs. 

Is Westshore Counselling offering group therapy at this time?

We currently have no groups available but check back. We will likely offer group counselling in the fall.

Where is the office?

Counselling sessions are available in Langford, BC at #204-2780 Veterans Memorial Parkway. See map below,

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